At Bearpaw Booster Shop, we stand behind our tournament-grade archery equipment with the same confidence we place in our bow presses and alignment tools. If your gear doesn’t meet expectations, our returns process is as straightforward as drawing a well-tuned bow.

Our Return Promise

We accept returns within 15 days of delivery for most products. All returned items must be:

  • In original, undamaged packaging
  • Unused and in resalable condition
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Bow Stringers (due to potential stretching/wear)
  • Used Bag Target Covers (arrow impact marks compromise integrity)
  • Opened Hex & Torx Sets (must remain sealed for tool integrity)

Custom or special-order items may have different return conditions – please contact our archer-technicians for details.

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer exchange or refund
Return Request Template: Subject: Return Request for Order #[Your Order Number] Dear Bearpaw Team, I would like to initiate a return for my recent purchase: Order Number: [Insert] Item(s) for Return: [Product Name(s)] Reason for Return: [Select: Wrong Size/Defective/Not as Described/Changed Mind] Preferred Resolution: [Refund/Exchange for (specify product if exchanging)] Please advise next steps. I’ve reviewed the return conditions and confirm the item(s) meet all requirements. Best regards, [Your Full Name] [Your Contact Information]

2. Receive Authorization

Within 2 business days, our team will email:

  • Return authorization number (RMA)
  • Shipping instructions
  • Prepaid return label (for defective items)

3. Package & Ship

Securely pack items using original packaging. Include:

  • Completed return form (will be emailed to you)
  • Copy of your order confirmation
  • RMA number clearly visible on exterior

Ship to:
Bearpaw Booster Shop Returns
3090 Michigan Avenue
Smock, PA 15480 USA

4. Processing Your Return

Upon receipt at our facility:

  • Inspection occurs within 3 business days
  • Refunds processed within 5 business days post-approval
  • Exchanges shipped via your original delivery method

Refund Details

Your refund will be issued to the original payment method:

  • Credit Cards (Visa/MasterCard/JCB): 3-10 business days after processing
  • PayPal: Typically within 24 hours

Original shipping fees are non-refundable except for defective items or our errors.

Exchange Policy

For size or product exchanges:

  • We’ll ship the replacement once the return is received
  • Price differences will be charged/refunded as needed
  • Expedited shipping available at additional cost

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs forms must be marked “RETURNED GOODS” to avoid duties
  • Allow extra processing time for international shipments

Damaged or Defective Items

If your 3D target or precision tool arrives damaged:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage and packaging
  3. We’ll arrange free return shipping and expedited replacement

Questions? Our archer-technicians are ready to help at [email protected] or +1 (724) 785-9456 (Mon-Fri 9AM-5PM EST).